Today social media and content marketing are the major driving forces promoting business branding and lead generation initiatives. Social media is becoming an extremely controllable and cost effective platform for B2B and B2C companies – especially small businesses, due to affordable content marketing promoting brand engagement, client and even customer service.
Stretching Paradigm of Content Marketing
All the major customer engaging component like blogging, webinars, buyer engagement, white papers, videos, strategic landing pages, email newsletters and other related and supportive web content are driven by content marketing that shares the philosophy, methodology, mission and services of an enterprise. Effective content marketing is not limited to blogging or social media presence. Creating high end webinars is not enough. Today, business – of all sizes and nature – needs to explore diverse content platforms hitting on all cylinders to boost marketing campaigns, lead generation and the showcasing market-leading expertise.
Today’s Social Media
Simply updating published pieces and news capsules to social media platforms is not enough for getting the desired results. You need to have a well defined marketing structure to your social sharing – or else it will end up in social freakiness. It requires a consistent and concentrated content effort to design, strategize, and promote effective, timely, consistent and worthwhile social sharing. This has led to Social CRM for several start-ups to mid-sized enterprises particularly when it comes to social media efforts.
Social CRM enables you engage with your customers and other associates simultaneously across several core social channels like Facebook, LinkedIn, Twitter, etc. In fact social media is using traditional CRM software, which is meant to offer single central location to garner, store, process and evaluate present and historical customer data, and giving it a new look.
By deploying social media into your sales, marketing and customer service campaigns you can understand more about your customers’ interests and preferences. By leveraging the huge information available on social media platforms in a meaningful and organized manner, you can unearth several lead and enjoy an improved interaction with your customers and prospects, propelling the overall customer experience, adding to the bottom line business.
Businesses everywhere are leveraging the advantages of social media channels to stay connected more effectively with their prospects and associates. Combining social media activity with Social CRM can help connect and develop long-lasting, mutually-beneficial customer and brand follower associations.
You can also manage your social media initiatives to trigger brand engagement – and content marketing.
In addition, you can also streamline your social media campaigns to stimulate brand engagement – and content marketing.
How Social CRM Triggers Content & Brand Marketing
Social Media Optimization: Social Customer Relationship Management will give your social media campaigns a firm structure – real social media management. Social platforms should be organized like other vital marketing campaign of a business. This platform should be considered as an added bonus to marketing efforts. With Social CRM, your social efforts can collaborate flawlessly with other key enterprise initiatives, like marketing, sales, and customer service, what industry experts consider as a holistic approach to social branding – offering an extensive view of social media campaign successes and failures.
Delivering Customer Care: Social CRM unleash value in every social media interaction with clients, associates and brand fans. It helps a business readily engage with customers in a synergistic manner in order to drive sales, leads, nurture loyalty and catapult revenue. It catapults the overall customer engagement experience, adding value to your business – and trigger related marketing and sales drive.
Tracking Brand Coherence: Social CRM helps you ensure to keep track of your brand’s image across multiple social media channels. By mapping, scheduling and analyzing your social media content, you can make sure your brand’s message has been dispersed appropriately. Retaining brand consistency through social platform supports the branding efforts of marketing tricks and sales strategies – offering a closed loop approach to a centralized, synergetic branding initiative.
Social CRM is not going to fade away anytime soon. Leveraging its productivity and redefining your marketing and other related business efforts can propel your businesses to next stage of global ecosystem.
